I am a passionate advocate of crowdsourcing, which for the uninitiated is a brand or organization taking and using content or suggestions from the crowd that constitutes its audience.
One of the originators was Maxine Clark, founder of St. Louis-based Build-A-Bear, who years ago realized she could allow her customers — little kids — to customize her products to to their specifications. More commonly recognized examples are Dell’s “Idea Storm” or Starbuck’s “My Starbucks Idea,” both providing opportunities to submit product ideas or improvements and each having brought much-deserved kudos to their respective brands.
“The world’s most successful brands of the 21st century are diligent crowdsourcers,” said Aaron Kahlow, CEO and founder of the Online Marketing Institute. “Amazon, Facebook, Starbucks and on the list goes. They use the power of this little thing we call the Internet to get feedback to make products better. To get content to drive engagement amongst peers in a huge butterfly viral effect and finally to get to win the hearts and minds of the customer. Give an individual an outlet to express themselves and the spoils of digital success are yours.”
Another colleague in the industry, Lee Odden of Top Rank Marketing, agrees.
“When applied to marketing, and especially social media and content marketing, crowdsourcing is the key to solving major marketing challenges like scaling a brand’s social media presence or content creation,” he said.
I’ve personally executed and pitched (successfully and unsuccessfully) the crowdsource model to several clients, and even last year helped create Rally Saint Louis, a first-of-its-kind online crowdsourcing and crowdfunding platform aimed at shaping outside perceptions of metro-St. Louis by harnessing the collective ideas and financial backing of residents.
Many, however, have been a bit unnerved by crowdsourcing as to some degree you give up control of the asylum to the inmates. You essentially hand over your brand to consumers, for better or worse, and there can be consequences — such as brand advocates finding a way to harm or bastardize the brand by attaching it to unflattering topic matters or images.
St. Louis is an extraordinarily parochial town, and when we quietly shopped Rally STL across the region to influencers, we made it clear to that our concept required relinquishing control, as well as the harnessing of the creativity of our citizens to work effectively. And to the credit of the leaders we spoke with, each of them enthusiastically endorsed the concept.
This I helped to launch a program for client CafePress called “Retire The Owl” (RetireTheOwl.com). On the heels of the company launching its new consumer platform, it is now seeking to replace it’s 14-year-old owl mascot and seeking new mascot concepts from graphic designers who are the heart of the CafePress’ user-driven content on the products it sells. Between Aug 22 – Sept. 30 graphic designers can submit designs, and Facebook users will vote and select the top design, with the winner receiving a prize package that includes personal promotion on CafePress.com, its social media outlets and at South By Southwest (SXSW).
And yet despite an actual benefit to the winning designer, we knew there were some downsides to the approach with the brand’s core audience.
“As a designer you’re essentially doing free work to participate in a contest like this and most of us are swamped as it is,” said Louis Kokenis a longtime graphic designer and principal of BizBoosters, “It typically isn’t a senior designer who would participate in a program like this, but more so it really appeals to younger designers who are looking to increase the value and visibility of their portfolio.”
Does crowdsourcing help a brand? Crowdsourcing has clear and direct audience engagement opportunities and today’s digital tools make it easier than ever to execute. But there are always calculated risks that any CMO who considers using it as a tactic must weigh.