Website Issue Submission Portal

This field is for validation purposes and should be left unchanged.

Basic Information

Name(Required)

Phone(Required)

Email(Required)

Website(Required)

Device Type(Required)

Browser(Required)

Basic Troubleshooting

Please confirm you have tried all of the following are still encountering the issue:

Have you...(Required)

Refreshed the browser

Hard refreshed the browser (Command/Control + Shift + R)

Cleared history

Tried an incognito window

Tried a different machine / device

Tried a different network

Request Type

What is the nature of your issue?

Standard website change (nothing is broken)

Something is not working correctly

Emergency – site down, payments broken, or security issue

Standard Website Change

These are changes that are not critical to the operation of the website. Changes of this type include blog posting, content change, image replacement, etc.

URL affected(Required)

Change Type(Required)

Description of the requested change(Required)

Supporting file or screenshot

Max. file size: 50 MB.

Something Is Not Working Correctly

This is for when something used to work and now it doesn't. Examples include emails not sending, elements not refreshing, anything behaving other than how it is expected to behave.

What appears to be wrong?(Required)

How long have you been aware of the issue?(Required)

Less than a hour

1-5 hours

Less than 24 hours

More than 24 hours

When was the last time the site worked correctly?(Required)

Less than a hour

1-5 hours

Less than 24 hours

More than 24 hours

Where any changes made before the issue started?(Required)

Yes

Are you seeing an error message?(Required)

Yes

If yes, paste the error message or describe what you see(Required)

Emergency Support

These are true emergencies. The site is down. You cannot collect payment. You cannot edit.

Emergency type(Required)

Site is completely down

Payments or checkout broken

Security issue or suspected compromise

Critical form or lead loss

Other business-critical outage

Describe the issue is as much detail as possible.(Required)

Screenshot or screen recording (strongly recommended)

Max. file size: 50 MB.

Quote or Begin Now?

Elasticity can begin work upon receipt or we can provide a quote for the change. If you select provide a quote below, no remediation work will be done prior to written approval. If you select Begin Now, you are authorizing up to 4 hours at $140 / hour. If we can fix the issue in under four hours, you will only be charged for that time. If the repair cannot be made in 4 hours, Elasticity will reach out.

Should we provide a quote or begin now?(Required)

Begin now

Provide a quote

If you need anything changed on a website or are experiencng any issues, please complete the form to the best of your ability. The more information you provide, the faster the service will be!